Request for Official Letter
Students have access to On Demand Statements through their Student Center and authorized users can access it through their portal. The On Demand Statements usually contain information needed for employers or 3rd party sponsors.
Complete the Request for Official Letter form if you need additional information not available on the On Demand Statement.
Only the Registrar’s Office may certify or verify enrollment.
Letter requests are usually processed within 2-3 business days.
If your Outside Scholarship provider needs additional information, please see the Outside Scholarships Information on the Student Aid page to determine if an Official Letter is needed.
Student Account Questions
The Cashier’s Office receives a very high number of calls, consider using our “Ask a Question” fillable email form for faster service. Responses are generally made by email within one business day. For your convenience, the below shared email addresses are dedicated to particular issues.
|Installment Payment Plansfirstname.lastname@example.org|
|Past Due Student Accountsemail@example.com|
|Sponsored Student Billing (including athletes)||firstname.lastname@example.org|
|Tuition and/or Student Fee Waiveremail@example.com|
|Wire Transfers to Student Accountfirstname.lastname@example.org|
450 Ridge Road, Suite 2215
Campus Box #1400
Chapel Hill, NC 27599
Office Hours: Monday–Friday, 9 a.m. – 4 p.m.
Phone Hours: Monday-Friday, 10 a.m. – 2 p.m.