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Request for Official Letter

Complete the Request for Official Letter form and submit it in person or by email. Letter requests are usually processed within 2-3 business days.

Student Account Questions

The Cashier’s Office receives a very high number of calls, so please consider emailing your inquiry (including your PID) to for faster service. Responses to email inquiries are generally made by email within one business day. For your convenience, the below shared email addresses are dedicated to particular issues.

Contacts for Specific Issues
Issue(s) Email Address
Department Funded
Departmental Deposits
Tuition Installment Plan (TMS)
Past Due Student Accounts
Sponsored Student Billing (including athletes)
Tuition and/or Student Fee Waiver
Wire Transfers to Student Account

University Cashier

Suite 2215 SASB North
450 Ridge Road
Campus Box #1400
Chapel Hill, NC 27599-1400
Phone: 919-962-1368
Fax: 919-962-1568
Virtual Office Hours: Monday–Friday, 8 a.m.-4:30 p.m.
Phone Hours: Monday-Friday, 8 a.m.-4 p.m.
COVID-19 Office Staff
and Location Update