Frequently Asked Questions
If you are receiving the “Access Denied” red box, this means you have not authenticated yourself through 2-Step/DUO. This is part of our continuing effort to protect your personal information. Registering for 2-Step is easy! If you need assistance with 2-Step/DUO, please contact the Help Desk. Students can invite parents or 3rd parties to register for their own Authorized User access to view the Student Financial information.
Electronic bills are issued around the 16th of each month and will be due the next month. Enrolled students and their authorized users will receive an email notification when a new billing statement is generated. Bills will only be mailed to students who have left the University and are no longer actively enrolled.
Students can go to ConnectCarolina and log in with their Onyen and password. Click on Self Service and then Student Center. In the Student Financials section, click on Pay Bills/Manage Student Finances. Click on the eBills tab, select the statement to view from the drop-down box and click on Go. The statement will appear in the next tab or new window, depending on your browser settings. You must have your pop-up blockers disabled to view the account and billing statement.
Charges on your student account originate from many different offices around the University. If you have questions about charges on your bill, please refer to our Guide to Charges on Your Bill page.
Tuition is assessed based on the credit hours a student is actually registered for so if you’re an undergraduate student who starts out with only a part-time schedule, you’ll be assessed tuition each time you add a course until you reach 12 credit hours and full-time status. In addition, each time you drop a course or add a course, your tuition could temporarily increase or decrease based on the total number of credit hours you’re registered for.
Our system generates billing statements any month there is any activity on your account, even if there is no balance due.
No, you can defer the amount covered by the scholarship(s) from your bill and pay the estimated difference.
All students with a balance receive a billing statement. Some charges may not be covered by your scholarship. It is important that you review each statement carefully.
There was a credit on your account at one time and a refund has been issued to the student.
Compare the bill you receive from UNC with your budget from TMS to make sure your budget is correct. If you have library fines or campus health charges, they cannot be budgeted with TMS.
Please refer to our page on Leaving the University.
There are a few steps you can try with your web browser to help access your bill:
- Clear your cache. (ITS help desk article)
- Turn off your pop-up blocker. (ITS help desk article)
- Save the billing statement to your computer as a PDF, or select a program to view the document. The Options or Tools menu allows you to change what your web browser does when you open a document.
- NEW – Adobe Acrobat may no longer be compatible with Chrome and some browsers disable their plug-in. Their website has pointers for enabling the plug-in.
- The system works best with certain browsers.